Refund Policy

This policy applies to purchases of BackRig subscriptions and licenses made through this website.

General rule

Because paid access and license benefits are activated after successful payment, completed payments are generally non-refundable once the service has been activated or used, except where applicable law requires otherwise.

Eligible requests

We will review requests involving a duplicate charge, an unauthorized transaction, an amount charged incorrectly, or a verified technical failure that prevents activation and that we cannot reasonably resolve. Approval is not automatic and may require transaction and diagnostic information.

How to request a refund

Sign in and open a “Billing or refundâ€‌ ticket through the internal support page. Include the payment reference and a clear explanation. Submit the request promptly after discovering the issue.

Processing

If approved, the refund is returned through the original payment method. Processing time is controlled partly by the payment provider and financial institution. Refund approval may deactivate the related subscription or license benefits.

Exclusions

Refunds are not normally provided for change of mind, failure to cancel or stop using the service, unused subscription time, failure to configure third-party storage, or issues caused by the user’s environment or a third-party provider.

Mandatory consumer rights

This policy does not limit any non-waivable refund or consumer rights under applicable law.